Mdr is being submitted as a result of a retrospective complaint review.The product was returned for evaluation, and subsequent testing verified the complaint.The frame was bent and would not fit into the h-blocks, and the chair was three-wheeling.The underlying cause was identified as freight damage.
|
Per email from customer, the screw on the test hits the tires every time you go up or down, trying to reach the insertion and lock hole for the arm.Also the arm hits/pinches the seat cushion.Also the brakes were bending and they would bend back, the brakes eventually fell off.
|