Service spoke with the customer over the phone to guide the customer to troubleshoot the issue.The field service engineer (fse) instructed the customer to tighten the 2.5 ml syringe pump, which the customer said was very loose.Controls passed following the repair, and the instrument was operational.(b)(6).
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The customer reported that the ca control failed for blood, bilirubin, glucose, and protein; and that the cb control failed for blood, specific gravity (sg) and urobilinogen on an ichemvelocity automated urine chemistry system.Erroneous patient results were not generated and there was no injury or effect to patient treatment related to this event.
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