The user facility stated the employee sought medical treatment at the facility's er but was unable to determine why the employee was sent to the er.The user facility initially reported to customer service that the monitor arm was drifting thus causing the employee to hit their head.A different user facility employee stated to the steris service technician that the monitor arm was not drifting.A steris service technician inspected the lighting system and found it to be operating properly.No drifting of the surgical monitor arm was observed and the lighting system was confirmed to be operating to specifications.The lighting system was returned to service and no additional issues have been reported.
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