Device Problem
Poor Quality Image (1408)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2016, the reporter contacted animas, alleging a display (dim/fading/color spectrum) issue.The reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.This complaint is reportable because the issue may impact the user's ability to read some or all of the information on the screen which may result in over or under delivery.
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Manufacturer Narrative
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Follow-up #1: date of submission 08/23/2016.Device evaluation: the device has been returned and evaluated by product analysis on 07/29/2016 with the following findings: the reported dim and faded display was not duplicated during investigation.The pump was opened; there was no damage found to the display connector or display flex cable.The display connector latch was secure.Unrelated to the complaint, the battery compartment was observed to be cracked above the grip pad.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.
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Search Alerts/Recalls
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