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Methods: visual inspection, stereo microscopic inspection, and performance test on a standard sample plate.Results: the devices were optically assessed and stereo microscopically investigated in the lab.The stereo microscopic investigation revealed surface damage but no breakage.Further observation determined there were no indications of material or manufacturing defects discovered.The developer tested the function and there was no abnormality found.The device history records could not be reviewed since no lot number was provided by the reporter.Assesment conclusion: the results of the investigation could not determine the root cause for malfunction if further information can be gathered that might add value to the contents of the investigated report, an additional follow-up report will be submitted.
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