On (b)(6) 2016, the reporter contacted animas and alleged that the patient had a blood glucose of 65 mg/dl with unsteadiness when walking.Treatment included fast acting glucose.During troubleshooting, customer support found that the patient had received a sensor error #1 and could not recalibrate.The patient had not yet followed the action steps of waiting one hour and recalibrating, so customer support educated them.This complaint is being reported as the patient experienced hypoglycemia related to use error.
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