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Initial was filed within the 30 day time frame regardless of corrected date.Investigation - evaluation: a review of the complaint history, dimensional verification, device history record, instructions for use (ifu), manufacturing instructions, trends, quality control and visual inspection of the returned device was conducted during the investigation.The device is shipped with an instruction for use (ifu) that describes the intended use, specific items are addressed such as warnings, precautions, and instructions for use.Work instructions for flaring, "flare should be free of splits, nicks, pits, holes, kinks, and creases.Flare inside diameter should be unobstructed and round.Inside diameter should be free of debris, material flaps, strands, and protruding wires." the visual inspection of the returned device reported that the check-flo assembly with the flare still inside the connector cap, was separated from the rest of the sheath.The proximal end of the sheath tubing contained exposed, stretched coiling.The tubing was measured to be 89.6 cm.The complaint device was returned therefore, an investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, there is no evidence to suggest that the device was not manufactured to specification.The device broke and wasn't even being touched during crossing a venous occlusion procedure.When the user went to remove it from the patient's access site, the device came apart.At this time, with the information known, a definite root cause cannot be determined.However, it is possible that during removal of the sheath, a force greater than the device's intended design had been applied, thus resulting in the observed material separation.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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