Visual inspection of the returned platform was performed, front and bottom enclosures were noted to be cracked.The battery lock was also broken.The autopulse platform is a reusable device and was manufactured on 02/12/2006.Therefore, this type of physical damages found during visual inspection is characteristic of normal wear and tear for the life of the device and is unrelated to the reported complaint.The display was also missing some pixels.Visual inspection of the battery(s/n (b)(4)) returned with the autopulse confirmed damaged edges, therefore the battery was stuck after insertion.Multiple test batteries were inserted and removed from the battery compartment without any issue.The archive data could not be downloaded as "the size of data structure is over limit" message was displayed.The functional testing was performed, the device passed all the tests.In summary customer's reported complaint about li-ion battery was stuck in autopulse was confirmed.The root cause for the reported complaint is related to battery being damaged at the edge.Both the battery compartment and battery connector are in a good condition.The root cause for missing pixel on the display is related to the damaged lcd.
|
It was reported that li-ion battery did not come out of the autopulse.The customer inserted a li-ion battery normal, however the battery will not come out.Customer tried several times but the battery was stuck.Autopulse is not functional since the battery is depleted.This was found during shift check.During investigation of the returned device, it was identified that display screen was missing pixels.
|