Only the pin of the complaint device was returned to mitek and therefore a complete physical evaluation could not be performed.The reported failure of versalok anchor inner portion pull out cannot be confirmed.Visual inspection under magnification does not reveal any anomalies on the pin.The device was reviewed with the quality engineer for the product and the potential root cause of the failure could possibly be incorrect user technique during the insertion of the device.If the anchor was inserted at an off angle it could cause this failure.A batch review was conducted to determine if there were any internal processing issues, which would have contributed to the nature of the product complaint.Our results indicate that this batch was processed without incident and therefore there is no internally assignable cause for the reported problem.Further, a review into the mitek complaints system revealed no other complaints for this lot of devices that were released to distribution.At this point in time, no further actions are warranted.Mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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