We are reporting this mdr reportable event on october 11, 2016.On (b)(6) 2016, a customer reported an event of unexpected movement with one dx-d600 x-ray unit.While the customer was using the unit on (b)(6) 2016, the unit wall stand failed to engage the brakes and rose quickly to the top.Investigation is underway to determine root cause and any corrective action as needed.A supplemental report will be provided.There has been no reported harm to patient or user during this event.
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The root cause was identified by february 14, 2017 during the investigation by agfa and the supplier.A defective wall stand handle caused a malfunction in the ws push button, keeping the switch activated after release of the button.Agfa field service replaced the wall stand handle and the omni button.This correction was confirmed and the system is now working as intended.There have been no reports of harm to users or patients during these events.
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