The user facility stated that the transfer car did not line up properly with the track, which almost caused the transfer car to tip and fall.All instruments involved with the reported event were properly reprocessed in a different sterilizer.A steris service technician arrived onsite to inspect the sterilizer and transfer car.The technician found no issues with the function or operation of the transfer car.The steris service technician inspected the sterilizer and confirmed the latching mechanism inside the sterilizer required adjustment.The technician stated the sterilizer's chamber tracks and guide bracket were out of alignment.As the sterilizer's chamber tracks were out of alignment it did not allow the transfer car to be properly loaded inside the sterilizer chamber.The sterilizer is under steris warranty.The technician properly adjusted the sterilizer's chamber tracks, tested the unit and confirmed the equipment to be operating properly.No additional issues have been reported.
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