A steris service technician arrived on-site, inspected the unit, and identified a missing wheel caster, causing the transfer carriage to become unstable.The technician replaced the wheel caster, tested the unit and confirmed it to be operating according to specification.The technician identified the missing caster was caused by improper installation of the wheel caster by steris personnel.The technician found that excessive torque was applied to the wheel caster, which caused it to fall off after usage.The unit is under steris contract for warranty.The district service manager will perform re-training with the steris personnel responsible for the installation of the wheel caster.No additional issues have been reported.
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