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Investigation - evaluation: a review of the complaint history, drawings, device history record, instructions for use (ifu), manufacturing instructions, quality control and visual inspection of the returned device was conducted during the investigation.One used/damaged transjugular liver access and biopsy needle was returned for investigation with the guiding cannula inserted through the sheath.The sheath tubing material was found to protrude approximately 1 cm from the distal end of the sheath.The tubing material remained intact (no observed tears) and discoloration was observed due to the material stretching.The distal tip of the inserted guiding cannula was located at the observed protuberance.It is likely that during advancement of the device, the distal end of the guiding cannula had inadvertently been pushed into the sheath tubing material, thus causing the observed damage.A document based investigation evaluation was also performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, examination of the returned device and the results of our investigation, it is feasible to suggest the root cause of the observed damage to the sheath can be attributed to the extended sheath length due to manufacturing operator error.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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