The investigation into the reported event determined that there was no device malfunction.This is not a reportable event.Complaint investigation: the fse confirmed the problem reported by the customer of system will not boot.The fse determined the cause of the problem to be faulty hard drive with bad sectors.The fse verified system functionality.The partitioned serial ata hard-drive that contains operating systems, and also contains the system software.The hard drive holds software that is a set of instructions that directs the system processor to perform specific operations.A bad sector is a sector on a computer's disk drive or flash memory that is either inaccessible or unwriteable due to permanent damage, such as physical damage to the disk surface or failed flash memory transistors.Replaced other components as part of the troubleshooting and repair.Based on age of the system, manufactured before 2006, this type of failure would be expected and reflective of the normal wear and tear that is anticipated as the system is used.This complaint does not represent a malfunction.
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