Dexcom was made aware on (b)(6) 2016, that on (b)(6) 2016, the patient experienced pain due to a shock from the sensor.The sensor was inserted into the abdomen on (b)(6) 2016.The patient reported that the shocking sensation occurred every 10-15 minutes and was similar to static shock.On (b)(6) 2016, the patient contacted her endocrinologist's office and spoke with a nurse about the shock.Patient was advised to contact dexcom.On (b)(6) 2016, the patient reported additional information.Patient stated that she has experienced shocks similar to a carpal tunnel test or touching a piece of metal in the winter, for approximately one month.The patient experienced this issue approximately one month after starting a new transmitter and it has occurred with several sensors.The patient saw her endocrinologist regarding the issue and the endocrinologist used a paperclip to test the current of the transmitter.No significant findings were discovered.The patient stated that the endocrinologist felt that the issue did not warrant any further medical investigation.At the time of contact, the patient was healthy.Additional event or patient information is not available.The sensor was returned for investigation.The sensor was visually inspected, however, further testing was unable to be performed.The returned product was not investigated as analysis would not be able to confirm the complaint or determine the potential root cause.The customer complaint was not confirmed.A root cause was not determined.
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