This follow-up report is being submitted to relay additional information.Reported event was unable to be confirmed due to limited information received from the customer.Dhr was reviewed and no discrepancies relevant to the reported event were found.Due to no packaging being returned, an evaluation on the packaging could not be completed.The stem returned was scratched in various places due to being sent back in a biohazard bag with no adequate protection.It can be confirmed that the device etching matches the information on the patient labels returned with the product.Review of the complaint history determined that no further action is required as no trends were identified.Root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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