On 10/23/2016, the reporter contacted animas, alleging that the pump had shorter than expected battery life.The reporter stated that the battery compartment was cracked and moisture was present.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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The device has been returned and evaluated by product analysis on 01/10/2017 with the following findings: a review of the black box showed evidence of a short battery life, unexplained power on reset events, and battery alarms following power on reset events.The battery compartment was cracked the thread area, and below the grip pad.The battery compartment threads were damaged.The battery cap threads were damaged.The battery cap was unable to be fully tightened.Evidence of moisture contamination was found inside the battery compartment, and in the underside of the battery cap contact hub.A leak test was performed and failed due to a leak at the battery compartment crack.Rewind, load, and prime steps were performed successfully without any power interruptions.The pump intermittently powered on with the returned battery cap and the test battery cap.The current draws were within specifications.The pump case was removed to find no evidence of additional moisture inside the pump.A battery life issue was not duplicated during investigation.
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