(b)(4).A quadrox-i adult was returned to the factory and investigated in the decontamination / complaints laboratory.No clots were visible on the blood inlet and blood outlets sides.No blood clots were visible on flushing out the oxygenator.The oxygenator was cleaned with sodium hypochlorite solution.On the luer lock of the blood outlet connector, a crack along the length of the luer lock was found and documented.A leakage test was performed and a leak was confirmed at the luer lock through the crack.The crack was sealed with glue, and then the leakage test was performed again, this time with no leaks.Note that there was no allegation by the customer that the luer lock was cracked or that there was a leak, therefore it is considered that crack must have occurred during the process of returning the product to the factory for investigation, therefore no further action is warranted for this issue.For further examination, the product was forwarded to the qa laboratory.Where the product was tested for its gas exchange performance for o2 and co2, and also a pressure drop test was performed.The product passed all the performance tests and was found to be working as specified.The issue was referred to the therapy application manager for his clinical assessment, and in his opinion, the customer's reported issue does not represent a complaint, but rather a request for information.The customer is asking about co2 removal.The product is delivered with an ifu which provides information about gas exchange performance.No further investigation or action is warranted in addition to continued periodic monitoring, and the complaint will be closed.This is the final report.
|