Medivators technical service representative (tsr) was notified by the facility that they were modifying and altering dsd hook-up connectors and they reported not using the appropriate hook-ups as indicated for various scope models.They reported that if there was an unused connector on a hookup, they would pinch it off assuming fluid flow would be forced to the other endoscope channel connections.It was reported that this has been going on for over a year.Medivators dsd-201 hook-up connectors are designed and validated with all connectors appropriately connected to the scope.If used as intended there should never be a connector unused.Using a pinch clip to modify the hook-up is a contraindicated use of the connector.Medivators tsr informed the customer of the importance of the correct use of hook-ups with the aer and recommended they order the appropriate hook-ups.This facility does not have a service agreement/extended warranty so medivators field staff has not made any recent visits to this facility.To date, there have not been any reported illness or injuries to patients.This complaint will continue to be maintained within medivators complaint handling system.
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