The operator of a versacell sample management system reported that patient samples were found in the wrong locations on the system.The customer looked up patient sample (b)(6).Versacell indicated that sample was in position 488 b2, however, sample (b)(6) was located in that position.When sample (b)(6) was queried, versacell returned a different location of 469 a5.There are no reports of patient intervention or adverse health consequences due to the incorrect location of patient samples.
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The initial mdr 2247117-2016-00084 was filed on november 28th, 2016.Additional information (11/28/2016): a siemens customer service engineer (cse) was dispatched to the customer site.After evaluation of the instrument, the cse verified robot alignments, bar code reader, and pick and place.The issue reported could not be duplicated.Upon follow up, the customer stated they have not had any additional errors.The cause of incorrect location of patient samples on the instrument is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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