It was reported that endocoat had malfunctioned.The cannula was attached but the ophthalmic viscoelastic device (ovd) came out from the side during the procedure.The customer had the guard on, so there was no patient injury.The customer tried tightening the cannula, but the ovd still came out of the side; the cannula did not completely detach.The customer had to use a new product.
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Device available for evaluation ¿ yes, returned to manufacturer on 01/18/2017.Device returned to manufacturer ¿ yes.Device evaluation: the syringe unit was returned with the cannula guard attached, however the cannula was not returned to lifecore.Functional evaluation could not be completed because the cannula was not received.Evaluation of the returned syringe with a stock cannula could not replicate any attachment issues due to the luer lock connection.The cannula was able to fully engage with the luer lock.The cannula did not detach when force was applied to pull the cannula from the syringe.No root cause related to the manufacturing process could be identified based on the review of the batch record and receiving inspection reports.The investigation shows that the raw material syringes and cannulas used were found to be acceptable and that the final product lot meets the product specifications.Since the root cause is not likely to the manufacturing process, no actions recommended at this time.This record review determined components were as intended when evaluated by lifecore's routine receiving inspection.Lifecore will continue to monitor and trend complaints of this type.Based on the investigation results there is no indication of a product quality deficiency.All pertinent information available to the manufacturer has been submitted.
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