(b)(4).Method: the head uppercase of the complaint (b)(4) cosycot infant warmer was not returned to fisher & paykel healthcare in (b)(4) for evaluation.Our investigation is based on the photograph provided by the hospital biomedical engineer and our knowledge of the product.Results: visual inspection of the photograph revealed chipped plastic along the middle bottom edge of the head uppercase.No cracking of the heater head was evident.A lot check revealed no other complaints of this nature for lot 070702.The subject infant warmer was released for distribution in 2007 and is a thus 10 year old unit.Conclusion: based on our knowledge of the product and this failure mode, it is likely that the physical damage to the complaint warmer head is related to a known problem of incompatible cleaning solutions reacting with the polycarbonate plastic and acrylic components of the infant warmer.When the heater head begins to warm up during use, a chemical reaction with the incompatible cleaning solution results in gradual crazing and cracking of the heater head.The infant warmer service manual features a diagram of the infant warmer which highlights polycarbonate and acrylic components and states the following: caution do not clean the highlighted plastic surfaces with proprietary cleaning products containing either hydroxides, hypochlorites, peroxides, gluteraldehyde or cleaning products with a greater than 30% alcohol base.Caution the chemicals used in these proprietary cleaning products may lead to discolouration, crazing and eventual cracking of the highlighted plastic surfaces.We have since revised our cleaning instructions to recommend specific proprietary cleaning wipes.The hospital was sent a head upper case replacement part and will repair the subject infant warmer themselves.
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