Model Number I7 |
Device Problem
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 11/15/2016 |
Event Type
malfunction
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Manufacturer Narrative
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On 11/16/2016 software engineer analysis of patient logs revealed an error occurred that caused the unexpected exit.Software investigation was completed.This issue was documented in a medtronic software anomaly tracking database.Return requested.Replacement equip rack i7 transceiver, nav interface i7 transceiver, i/o hub i7, usb optical extender kit and i7 nav interface cable clamp were all shipped to site 11/21/2016.No parts have been received by manufacturer for analysis.On 11/29/2016 a medtronic representative performed a navigation system check-out, software and instruments areas passed.Hardware test failed.Navigation system continued to lock and become unresponsive.Replaced transceivers with upgraded transceivers and issue was resolved.System performed as intended.
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Event Description
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A medtronic representative reported that, while in a cranial procedure, the surgeon alleged their navigation system became unresponsive.A medtronic representative recommended re-starting the navigation system to restore normal function.The site re-started the rack, but left the navigation interface unit (niu) on and this resolved the issue.The unresponsive screen occurred during navigation when the surgeon requested to switch to a microscope probe and when he tried to navigate with the probe the software was unresponsive and the touch screen was not responding.The site then re-started the rack computer and logged back into the cranial optical software and it worked and tracked normally.The niu was left on during this procedure.The surgeon opted to continue and completed the procedure with the use of the navigation system.Delay in therapy was 5 - 10 minutes.There was no impact on patient outcome reported.
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Manufacturer Narrative
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The i/o hub was returned to the manufacturer for analysis.The i/o hub was tested on bench tester and was found to be working as expected.I/o hub was updated with new rev.Due to compatibility issues when updating rack and niu transceivers.The device was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.The usb optical extender kit and i7 nav interface cable clamp were returned unused and unrelated to the cause of the reported event.The equip rack transceiver and nav interface transceiver have been received and are currently under analysis.
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Manufacturer Narrative
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The suspect computer was returned to the manufacturer for analysis.The computer was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.The equipment rack transceiver was returned to the manufacturer for analysis.Testing found that the reported issue could occur, but the freezing was linked to a software issue.The nav interface transceiver was returned to the manufacturer for analysis.When paired with the equipment rack transceiver, the reported issue could be replicated and could be linked to the software investigation conducted by medtronic representative.
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Search Alerts/Recalls
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