Merge technical support, in communication with the customer, determined that coiled cables had not been replaced in two (2) of the site's cath labs.The pdm (patient data module) was found to be faulty as well.Subsequently, replacement hardware was shipped to the customer on 14nov2016.The customer confirmed that the problem was resolved after the hardware was replaced.Device labeling (hemo v10 user manual) addresses such an occurrence with statements such as, "inspect overall physical condition of the system components, peripherals, and interconnecting cables.Perform any corrective actions required.".
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Merge hemodynamics monitors, measures, and records physiological data from a human patient undergoing a cardiac catheterization procedure.The system comprises the patient data module and the merge hemodynamics hemo monitor pc.The two units are connected via a serial interface.All vital parameters and evaluations are registered and calculated in the patient data module.This data is then transmitted to the merge hemodynamics hemo monitor pc via the serial interface.All data can be shown and monitored on the merge hemodynamics hemo monitor pc.On (b)(6) 2016, a customer reported to merge healthcare that problems were experienced with the hemo monitor where the device froze three (3) times during a procedure.This required the user to reboot the entire hemo system resulting in a loss of patient monitoring.With merge hemo not capturing physiological data, there is a potential for delay of treatment that could cause harm to the patient.The customer reported that the procedure was completed successfully once the hemo monitor was rebooted.(b)(4).
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