The device was not returned to olympus.The cause of the reported event cannot be determined at this time.An olympus endoscopy support specialist visited the site on november 17, 2016 and observed the user facility¿s reprocessing practices and provided an in-service training to the facility's staff.During the visit the ess noted the following deviations: the customer was not using enzymatic detergent during the bed side cleaning and manual cleaning.The staff was rinsing the scope once and not three times as recommended in the manufacture¿s reprocessing manual.The customer was provided a copy of the instruction manual and reprocessing manual for the cystoscope.
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