The autopulse platform (s/n: (b)(4)) was returned to zoll for evaluation.The customer complaint of a power issue was confirmed during functional testing.The root cause was found to be a defective power switch cable.To resolve the issue, the power switch cable was replaced.The autopulse platform is a reusable device and was manufactured on october 12, 2012.Visual inspection was performed.A cracked front enclosure was observed.No issues were found during archive data review.The power distribution board was updated (unrelated to the reported complaint) to ensure the autopulse platform remains current.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).The platform passed all final testing criteria.
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