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A comprehensive investigation was immediately initiated on receipt of the complaint.The product was not returned to manufacturer for evaluation, and a thorough investigation could not be completed as the lot number has not been identified/confirmed in this case.Since the screw remains in the patient, no physical, chemical evaluation could be performed, and the root cause of the reported issue could not be ascertained.It was reported that multiple instruments could not engage and fully lock the screw.It is likely that the lips of outer collet became compromised at some point during the case.Once comprised, it becomes difficult for instruments to fully engage onto the screw head.However, without the actual implant and instruments used in the case no definitive root cause can be determined.While the implant was not returned, a general review of the manufacturing and inspection records revealed no additional information.
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