The complaint device was received and evaluated.Visual observation of the applier revealed the distal end of the main pusher rod (gray trigger) was significantly bent downward, which is typical of aggressively removing the needle following use.Moreover, there is a lot of tissue debris and stains on the main rod.The needle was not returned but if the needle was over inserted this would cause the silicon sleeve to push back which could potentially cause both implants to fire at the same time.Other than this possibility, a root cause for the user to have experienced this failure cannot be determined.This complaint can be confirmed.A batch record review has been conducted and the results indicate that this batch of product was processed without incident and therefore there is no internally assignable cause for the reported problem.Further, a review into the depuy synthes mitek complaints system revealed no other complaints of any kind for this lot of devices that were released to distribution.Based on the overall complaint rate and customer impact, at this point in time, no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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