Device Problem
Date/Time-Related Software Problem (2582)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
No Answer Provided
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Manufacturer Narrative
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The pump has not been returned to animas.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2016, it was reported that a loss of 5 minutes per month occurred.There was no indication that the product caused or contributed to an adverse event.This complaint is being reported because a time change during use, without user intervention, may result in the user running the incorrect basal segment leading to over or under delivery.
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Manufacturer Narrative
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Follow-up #1: date of submission: 03/22/2017.Device evaluation: the device has been returned and evaluated by product analysis on 02/28/2017 with the following findings: evaluation revealed the internal clock battery on the pcb had failed.The pump would not retain the user programmed date and time settings upon removal of the primary aa battery.When a new aa battery is inserted the pump displays the default date and time which must be manually confirmed (or reset) by the user in order to proceed.Unrelated to the original complaint, the battery compartment was observed to be cracked.
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Search Alerts/Recalls
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