The customer reported via phone call of low blood glucose of 49mg/dl.The customer had symptoms such leg cramps and treated with sugar.Customer indicated that their doctor has been contacted and their blood glucose value was 337 mg/dl at the time of the call.Troubleshooting was performed and found that the site is changed every 2 to 3 days and the drive support cap appeared normal.There were no leaks, air bubbles, site or insulin issues.The device settings were correct.The insulin pump passed the high pressure test.Customer was advised to change the infusion set, reservoir and insulin and to treat per healthcare professional's recommendation.The product was not returned for analysis.
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