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(b)(4).Device evaluated by mfr: returned product consisted of an innova self-expanding stent delivery system and no other devices.The outer shaft, middle shaft, inner shaft and the remainder of the device were checked for damage.The outer shaft showed buckling/damage at the nosecone.The remainder of the shaft showed multiple kinks.The middle shaft and the inner shaft were completely separated from the handle.There were also multiple kinks in the middle shaft and the inner shaft.The pull handle was deployed.The stent was not returned inside of the device.The guidewire was not returned with the device.With the shaft damage present the customer may have experienced an indication of a froze or sticky wire in the guidewire lumen.Inspection of the remainder of the device, apart from the observed damage, revealed no other damage or irregularities.The manufacturing batch record review confirmed that the device met all material, assembly and performance specifications.The most probable root cause is operational context as device performance was limited due to anatomical procedural factors.(b)(4).
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