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Cook ireland ltd (manufacturer) is submitting this report on behalf of cook medical incorporated (cmi)(importer).Exemption number: e2016031.Information pertaining to section g.1 as follows: importer site contact and address: (b)(4) cook medical incorporated (cmi) 1025 acuff road p.O box 4195 bloomington indiana 47402-4195.Importer site establishment registration number: 3005580113.1 x device zilbs-635-6-8 of lot number c1290446 involved in this complaint was returned for the evaluation, without the original packaging.With the information provided a physical examination and document based investigation was carried out.The following additional information has been received from the sales representative.A sphincterotomy had been performed a month before the occurrence.Dilation was carried out prior to the occurrence.Resistance was encountered when advancing the wire guide and the delivery system to the target location.The complaint device was not advanced through a previously placed stent.The delivery system was advanced through an olympus endoscope, over a jagwire wire guide of unknown diameter.The stent was not deployed, and another device was used instead.Additional information was provided by the customer.The catheter broke during stent deployment.The stent deployed in the common bile duct (cbd) during the retraction of the stent catheter.It can be noted that the target location for the complaint device was the right side of the liver.The physician did not experience resistance during deployment, and the patient anatomy was tortuous due to a large pancreatic tumor.On evaluation of the returned device, it was observed that the sheath (flexor) was separated at 41cm from the handle.The customer complaint is confirmed as the flexor was separated.Based on the information provided, the event occurred during deployment, and was most likely due to insufficient strength of the outer sheath (flexor).Possible causes could include the tortuous patient anatomy.From customer testimony; it is known that the device encountered resistance during advancement, which is also possibly due to the tortuous anatomy.This difficult anatomy may have created high deployment forces, which could have caused or contributed to the sheath separating.However, as the conditions of use cannot be replicated in a laboratory environment, a definitive root cause cannot be determined.It may be noted that a project has been initiated to improve the strength of the flexor, and prevent a reoccurrence of the flexor separation.Prior to distribution, all zilbs (zilver biliary) devices are subject to visual inspection and functional checks to ensure device integrity.A review of the relevant manufacturing records did not reveal any discrepancies which could have contributed to this complaint issue.Upon review of complaints, this failure mode has not occurred previously with this lot number.Based on the information provided to date, there is no evidence to suggest any manufacturing issues associated with this lot number.According to the initial reporter, the patient did not experience any adverse effects, and did not require any additional procedures due to this occurrence.Quality engineering will continue to monitor complaints of this nature for potential emerging trends.
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