The field service engineer (fse), was paged to contact the customer.Per communications with the fse, the customer does not feel that the device was a contributing factor in the patient incident because there were a lot of inop alarms occurring during the morning hours for the bed 124 and the nurse was aware of the behavior of the monitor.In addition, the nurses noted that they were in a meeting between 13:15 to 13:30 on (b)(6) 2017.A review of the logs provided indicate that a inop alarm occurred for loss of ecg connection at 13:18 and was resolved at 13:35.The bedsides were upgraded in 2015 by the customer since they have the intellivue support tool, and technical alarms were changed to red, however, this particular bedside involved was either missed or not changed by the customer.The customer changed the configuration of the monitor to match their other monitors of red technical alarms.No device malfunction occurred.
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