MAUDE Adverse Event Report: TRIVIDIA HEALTH, INC. TRUETRACK; BLOOD GLUCOSE SYSTEM

Model Number	TRUETRACK
Medical Device Problem Code	High Test Results (2457)
Health Effect - Clinical Code	No Known Impact Or Consequence To Patient (2692)
Date of Event	01/08/2017
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
Internal report # (b)(4).The device is undergoing an evaluation but has not yet been completed.
Event or Problem Description
Consumer reported complaint for high blood glucose test results.The customer is concerned with tests results from results obtained of 148, 251 and 179 mg/dl.The customer's expected fasting blood glucose test result range is 100 - 130 mg/dl.The customer feels well and did not report any symptoms related to high blood glucose.Medical attention is not reported as a result of the actual blood glucose results.During the call on (b)(6) 2017, a back to back blood test was performed by the customer non-fasting and produced test results of 263 mg/dl using truetrack meter and 228 mg/dl using truetrack meter.The product is stored according to specification.The test strip lot manufacturer's expiration date is 07/31/2018 and open vial date is 12/27/2016.The meter memory was reviewed for previous test result history: the 148mg/dl (b)(6) 2017 06:21 am fasting:yes, the 251mg/dl (b)(6) 2017 09:24 pm fasting:yes, the 179mg/dl (b)(6) 2017 05:04 pm fasting:yes, the 212mg/dl (b)(6) 2017 07:42 am fasting:yes, the 284mg/dl (b)(6) 2017 12:00 pm fasting:yes.
Additional Manufacturer Narrative
Internal report # (b)(4).Returned meter and returned test strips evaluated with no defects found.Most likely underlying root cause of malfunction: user had an inaccurate reference.
Event or Problem Description
Consumer reported complaint for high blood glucose test results.The customer is concerned with tests results from results obtained of 148, 251 and 179 mg/dl.The customer's expected fasting blood glucose test result range is 100 - 130 mg/dl.The customer feels well and did not report any symptoms related to high blood glucose.Medical attention is not reported as a result of the actual blood glucose results.During the call on (b)(6) 2017, a back to back blood test was performed by the customer non-fasting and produced test results of 263 mg/dl using truetrack meter and 228 mg/dl using truetrack meter.The product is stored according to specification.The test strip lot manufacturer's expiration date is 07/31/2018 and open vial date is 12/27/2016.The meter memory was reviewed for previous test result history: the 148mg/dl (b)(6) 2017 06:21 am fasting:yes, the 251mg/dl (b)(6) 2017 09:24 pm fasting:yes, the 179mg/dl (b)(6) 2017 05:04 pm fasting:yes, the 212mg/dl (b)(6) 2017 07:42 am fasting:yes, the 284mg/dl (b)(6) 2017 12:00 pm fasting:yes.

• Brand Name: TRUETRACK
• Common Device Name: BLOOD GLUCOSE SYSTEM
• Manufacturer (Section D): TRIVIDIA HEALTH, INC.; 2400 nw 55th court; fort lauderdale FL 33309
• MDR Report Key: 6303950
• Report Number: 1000113657-2017-00207
• Device Sequence Number: 565303
• Product Code: NBW
• UDI-Device Identifier: 00021292008932
• UDI-Public: (01)00021292008932(17)180731(10)RT4868
• Combination Product (Y/N): N
• Initial Reporter State: NJ
• PMA/510(K) Number: K032657
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup
• Report Date (Section B): 02/14/2017

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Expiration Date: 07/31/2018
• Device Model Number: TRUETRACK
• Device Catalogue Number: A4H01-81
• Device Lot Number: RT4868
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 01/30/2017
• Was the Report Sent to FDA?: No
• Event Location: Home
• Type of Report(Section G): FDA Requested
• Initial Date Received by Manufacturer: 01/08/2017
• Supplement Date Received by Manufacturer: Not provided
• Initial Report FDA Received Date: 02/06/2017
• Supplement Report FDA Received Date: 02/14/2017
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1
• Concomitant Medical Products and Therapy/Usage Dates: SECOND THERAPY