Original submission narrative: the transducer was returned to siemens for evaluation.During visual inspection, investigation found a dent at the nosepiece area and it was noted that the articulation sleeve was cracked.It is believed that these phenomenons were created from the outside by some physical force.Destructive analysis showed no cuts on the shield braids.A review of the device history record (dhr) was performed and there is no information to indicate any non-conformance at the time of manufacturing process.Follow-up narrative: this supplemental report is being submitted to update the device available for evaluation, update the follow-up type , update the device evaluated by manufacturer, update the event problem and evaluation codes, and provide the investigation results.Investigation: during the device investigation, a dent was found on the nosepiece.A crack on the articulation sleeve was found, which appears to have been cause by an external force.Therefore, the most probable cause is due to customer misuse.It was recommended to the customer to handle the transducer carefully.Note: the original emdr was submitted to the non-production environment.This report is to submit to the production environment.Original files are attached.This emdr contains both the initial submission and fu#2 (fu#1 could not be located).
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As a result of a recent fda inspection, we are retrospectively reviewing complaints and associated documents for compliance to the regulations from 2015 to date.We have strengthened our mdr reporting criteria and we are reporting the attached medical device report in accordance with our new criteria.As a result of this retrospective review, this mdr is being reported immediately upon discovery.It was reported that a hole in the articulating sleeve was noted during leakage current test and before the start of the procedure.There was no patient involvement.No additional information was provided.
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