Cincinnati sub-zero technical support recommended sending a technician to the account.The technician found the pump malfunctioning due to an inoperable power supply board.Per the csz service manual, the hemotherm must be serviced and/or preventive maintenance must be performed at specific intervals as outlined in the manual.Improper repair and inadequate maintenance can result in damage to the hemotherm system and patient injury.It is unknown if the facility performs preventative maintenance on their devices.The technician replaced the power supply board to resolve the issue.Based on this information, no further action is required.
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