The response center clinical engineer, verified the issue with the customer over the phone.No onsite support was requested and none was provided.Post incident testing of the device confirmed this functionality of the device.The customer did not allege that this contributed to the event.The response center clinical engineer advised the customer on the functionality of disabling spo2 and how the parameter turns off.The telemetry technician did confirm that they received an inop message and acknowledged this message.The customer stated that they have started taping the sensors into the device.They also sent the customer the portion of the user guide that gives the warning about acknowledging this message and what happens once it has been acknowledged.
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