The remote biomed checked the issue in the alarm logs.The biomed confirmed that the customer was not familiar with how to store settings changes.This supports that the reported issue was not caused by a product malfunction, but by the used not being familiar with storing settings the reported problem was traced to wrong user handling.The device remains at the customer site.This complaint was a not a malfunction it was due to customer not be able to configure settings and what the customer expected on the device.Which the biomed reconfigured the device to alarm red for leads off, and then tested the device.We will consider that the customer resolved the issue as no subsequent related calls were found.Device is back in use and working to specifications.Since there was no identified malfunction of the device, no patient characteristics are needed.None will be pursued.
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