Customer reported via phone call that they experienced motor error alarm, hospitalization, exposure to high magnetic field, button error, off no power and damaged battery cap.Customer's blood glucose value was unknown.Customer stated that he was hospitalized due to carbon dioxide poisoning.The customer stated that the pump alarmed motor error during ct scan.The insulin pump will be returned for analysis.
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All buttons functioned properly.No button error alarm occurred during testing, no damage on the keypad assembly, and no unlocked lcd keypad connector during visual inspection noted.The pump was received with the operating currents within specification and passed the self-test, unexpected restart, rewind, basic occlusion, occlusion, prime, excessive no delivery and displacement tests.The rewind functioned properly and no motor error alarms, unexpected excessive no delivery alarms, or displacement anomalies were noted.The pump was monitored and no unexpected off no power alarms occurred during testing.The motor was tested outside the device and it passed.The pump was received with a stripped battery cap coin slot, a cracked reservoir tube lip, cracked battery tube threads, a cracked case at the display window corner, minor scratches on the lcd window, and a scratched reservoir tube window.
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