During of the investigation, the lot number provided by the dentist did not match with ilpc441 certain® low profile one-piece abutment 4.1mm(d) x 1mm(h) in our records.Attempts were made to get information regarding the lot number, and lot #2013032112 was change to unknown.Upon visual inspection, an evidence of the fractured abutment was observed inside of the implant.The complaint was confirmed.The returned abutment also was fractured.The lot number was not provided; therefore, a device history record review could not be completed.A definitive root cause has not been determined.
|