Although multiple attempts were made to retrieve the device, it was not returned to for evaluation.Therefore we could not confirm if the device was reprocessed.Additionally, the lot number was not provided, therefore a review of the reprocessing records could not be performed.Due to the lack of information surrounding the incident, we do not have enough information to determine the root cause of the failure.If more information is provided then this mdr will be updated.There was no report of an adverse patient consequence or medical intervention as a result of the incident.However, in an abundance of caution, we are filing this medwatch report.Device not returned to manufacturer.
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