On (b)(6) 2016, the customer called ekos helpline and reported an all msd group disabled alert notification after 18.5 hours of treatment in a deep vein thrombosis case.An ultrasound assisted therapy was started with an ekosonic mach4 106cm/12cm catheter (sn: (b)(4)) and ekosonic control unit (sn: (b)(4)) on (b)(6) 2016.Prior to the helpline call, the nurse attempted to troubleshoot by securing connections and rebooting the control unit, but it did not resolve the issue.Ekos helpline representative, after following troubleshooting steps, found that the catheter's ultrasound core was likely worn out which contributed to the alert notification.The customer was instructed to turn the control unit (ultrasound) off and continue the therapy with the ekosonic catheter as standard infusion catheter.Follow up from local ekos representative indicated that the control unit was off and the patient was doing well.There were no interruptions of infusions.
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