Submit date: 1-jun-2017.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The unit was sent to a service center for repair.Upon triage, a technician determined that based on the damage observed on the complaint sample the ac power adapter was subjected to excessive forces, resulting in breakage of the prong adapter components which maintains the connection between the ac power adapter and the prongs.The damage is considered to be the result of forces not expected during normal and proper use of the power adapter and not a component failure.This complaint will be used for tracking and trending purposes.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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