An evaluation of the kangaroo pump was performed and the customer states ¿ issues with intermittent display.Upon triage on 2/20/2017 service found the unit had a burnt hole in the rear case.¿ the unit was triaged, the customer complaint was not verified, though a different problem was found.The unit was powered on and the unit did not present with any issues.The unit was connected to a feed/flush set and allowed to run for a short while.The unit ran with no errors.It was noticed that the display was not absent from the edges.The unit did not shut down though.The unit was disassembled and investigated.The unit had ingress on the pcb.Moreover, the capacitor, was burnt along with its neighbor components.The part of the rear housing behind this capacitor has a protruding, which was also burnt.The attempt to run the unit (in order to check for intermittent power) was not made afterwards because of the thermal issue on the board.Disposition unit due to being to costly to fix.Liquid ingress caused the pcba to corrode, and is the result of customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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