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(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The device was not returned for analysis.In the xience alpine instructions for use the first step under the preparation section includes steps for removing the device from the foil and inner pouches and removing the product mandrel and protective sheath.The next section includes steps related to flushing the guide wire lumen and preparing the device by removing air from the system.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other similar incidents from this lot.The investigation determined the reported difficulties appear to be related to circumstances of the procedure.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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