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No service history review can be performed as part number 396.395 with lot number(s) t939595 is a lot/batch controlled item.The manufacture date of this item is 17-sep-2009.The source of the manufacture date is the release to warehouse date.The service history review is unconfirmed.Device history records review was completed for part# 396.395, lot# t939595.Manufacturing location: (b)(4), manufacturing date: sep 15, 2009.No non conformance reports were generated during production.Review of the device history record of (b)(4) showed that there were no issues at the time of manufacturing of this device that would contribute to the issue outlined in this complaint.A review of inspection records and certifications, confirm that the components and final product met inspection records.All 16 parts of the lot were checked 100% for important features and for function at the final inspection on 14-sep-2009.Service and repair evaluation was completed.The customer reported the one of the arms was broken.The repair technician reported the hinge broke in two pieces.Hinge broken is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Product development investigation was completed.A visual inspection, drawing review and dhr review were performed as part of this investigation.The translator strut was found to be broken where the 3mm diameter pin passes through.The weld at this pin was found to have broken and the pin is no longer static to the joint component.There is rust on the device surface where the components mate, mainly focused around the connections with the pins.This complaint is confirmed.Replication of the complaint condition is not applicable.Relevant drawings were reviewed.During the investigation no product design issues or discrepancies were observed that may have contributed to the complaint condition.The returned part was determined to be suitable for the intended use when employed.The broken strut is likely due to excessive force during use.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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