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A review of the complaint history, device history record, drawing, instructions for use, quality control, specifications, dimensional verification, functional test, as well as visual inspection of the actual device was completed during this investigation.A document review was performed on the manufacturing documentation.The catheter assembly is constructed to meet or exceed the freedom of leakage requirements of iso 10555-1 at or above 300 psi.Each lot is supplied with a certificate of conformance from lake region medical with data from the coefficient of friction, leak test and pull test which includes bond strength for the hub to shaft bond at fracture and pass/fail results from catheter pressure testing.Each device is shipped with the instructions for use (ifu) which states the intended use, contraindications, warnings, and precautions for the cantata 2.5 and 2.8 microcatheters and duo microcatheters the investigation did not note any nonconformances.A complaint records search revealed this complaint to be the only one associated with the lot number.The returned device had no visible damage.During inspection of the device there was no visible damage to the catheter.A leak function test did in fact show that the catheter leaked from beneath the strain relief duplicating the failure mode.Without more information the root cause can not be determined.Measures have been previously initiated to address this issue.Appropriate personnel have been notified and will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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