(b)(4).The needleless confidence kit (product code: 2839-13-000, lot number: 103634) was not returned to the customer quality unit (cqu).While it was initially identified that the shaft was available, the response to the first return request stated that the product could not be sterilized and thus would not be returned.No sample is expected to be returned at this time.The status of the sample has been updated to ¿none.¿ the returned images are not sufficient to determine the functionality of the pump.A review of the device history record was conducted.No issues were identified during the manufacturing and release of this product that could have contributed to the problem reported by the customer.No emerging trends were found requiring further actions.Without the return of the device in question we are unable to confirm the reported issue or identify the root cause.If the device is returned at a later date, the complaint will be reopened and the sample will be evaluated.As there has been no issue identified in the manufacturing or release of the device that could have contributed to the problem reported by the customer and no systemic trends requiring immediate action have been observed, this complaint file will be closed with no further action required if information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Sample not returned.
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