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Investigation - evaluation: a review of the complaint history, device history record, documentation, instructions for use (ifu), quality control, and specifications was conducted during the investigation.The visual inspection of the returned device confirmed that the hub was separated.A tear was observed measuring 3.5 cm from the distal tip of the device.No other damage was noted on the hub or catheter shaft.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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