Investigation methods included a review of the complaint history, device record history, documentation, drawing, instructions for use (ifu), manufacturing instructions (mi) and quality control (qc).Numerous quality control, design verification and validation activities have been performed to ensure that this device meets design requirements, and that the device meets the needs of the user.The device nor a lot number information was provided, a search of the device history record was unable to be performed, in an effort to determine if any non-conformance within the manufacturing department was noted.If new information becomes available the complaint will be updated.There is no evidence to suggest that product was not manufactured to current specifications.Based on the limited information provided regarding the case, a definitive root cause could not be determined.No adverse effect to the patient was reported.
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